Privacy Policy

SMS/TCR Registration Compliance

Welcome to our Privacy Policy. At Leo’s Heating & Cooling (leosheatingandcooling.com), we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, protect, and share information gathered from our users in compliance with TCR (The Campaign Registry) registration requirements for SMS communications.

What Information Do We Collect?

We collect your information when you complete the Contact Form on our website or interact with our SMS services. The information collected may include:

• Name
• Email address
• Phone number
• Other details needed to assist with service requests or respond to inquiries

What Do We Use Your Information For?

We may use the information we collect in one of the following ways:
✔️ To personalize your experience and deliver the best HVAC services to meet your needs
✔️ To respond conveniently in your preferred method of contact (phone, email, or SMS)
✔️ To send appointment confirmations, reminders, and updates related to our services

What Do We NOT Use Your Information For?

❌ We do not share SMS opt-in phone numbers with third parties
❌ We do not sell or trade your personal information for marketing purposes

How Do We Protect Your Information?

We implement a variety of security measures to protect your personal data, including:
🔒 Encrypted networks to prevent unauthorized access
🔒 Secure storage of customer data with restricted access
🔒 Regular security audits to safeguard against data breaches

Do We Use Cookies?

We do not use cookies for tracking purposes. However, our website may use cookies to enhance user experience and for general analytics purposes. These cookies do not collect or store personal information.

Do We Disclose Any Information to Outside Parties?

🔹 SMS opt-in phone numbers are not shared with outside parties.
🔹 We do not sell, trade, or transfer personally identifiable information to third parties.

We may, however, share non-personally identifiable information with trusted third parties to improve our website functionality and user experience.

Third-Party Links

Occasionally, our website may contain links to third-party services or resources. These external websites operate under separate and independent privacy policies, and we do not assume responsibility for their content or practices.

Legal & Licensing Compliance

Leo’s Heating & Cooling operates in full compliance with all applicable local, state, and federal laws governing HVAC services and SMS communications. We maintain all necessary licenses required for our operations.

Your Consent & Rights

You have the right to:
✔️ Opt-Out of Email Communications: Unsubscribe from marketing emails at any time.
✔️ Opt-Out of SMS Messages: Follow the opt-out instructions provided in the messages by replying STOP.
✔️ Access and Update Your Personal Information: Contact us to review or modify your details.

Security Measures

We take reasonable measures to safeguard your personal information from unauthorized access, use, or disclosure. However, no online platform can guarantee absolute security, and we encourage users to take necessary precautions when sharing personal data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or regulatory requirements. If any changes are made, we will revise the effective date at the top of this policy and provide notifications as necessary. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📍 Leo’s Heating & Cooling
📧 Chat Support
📞 Phone: 248-721-1122
🌐 Website: https://leosheatingandcooling.com

By using our website and services, you agree to the practices described in this Privacy Policy. Please feel free to reach out with any questions or concerns.