Terms and Conditions

Welcome to Leo’s Heating & Cooling

By using our website, services, or SMS communications, you agree to these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

SMS Communications

By opting into SMS communications from Leo’s Heating & Cooling, you consent to receive text messages regarding our services and offerings.

Types of Messages You May Receive

You may receive SMS messages for the following purposes:

• Appointment reminders and service updates.
• Booking confirmations and job details.
• Special promotions, maintenance tips, and service offers.
• Responses to inquiries and customer support.

Message Frequency

Message frequency may vary based on your interactions with us. Customers may receive up to 10 messages per month.

Message and Data Rates

Standard message and data rates may apply. Please check with your mobile carrier for additional details.

Manage Your Subscription

Opt-In:

To opt in to SMS communications, text START or subscribe through our website.

Opt-Out:

To stop receiving SMS messages at any time, text STOP. A confirmation message will be sent to verify your opt-out status.

Help:

For assistance, text HELP or contact us at:
📧 Email: support@leosheatingandcooling.com
📞 Phone: [Your Contact Number]
🌐 Website: https://leosheatingandcooling.com

Opt-In Message

When you subscribe, you will receive the following message:

"Thank you for subscribing to Leo’s Heating & Cooling updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Visit https://leosheatingandcooling.com/privacy-policy for Privacy Policy and https://leosheatingandcooling.com/terms-and-conditions for Terms of Service."

Opt-Out Message

When you unsubscribe, you will receive the following message:

"You have successfully unsubscribed from Leo’s Heating & Cooling updates. You will no longer receive messages. To opt back in, reply START."

Help Message

When you request assistance by texting HELP, you will receive the following message:

"Thank you for contacting Leo’s Heating & Cooling. For assistance, please call [Your Contact Number], email support@leosheatingandcooling.com, or visit https://leosheatingandcooling.com. Visit Privacy Policy and Terms & Conditions for more details."

Consent Collection

Your consent to receive SMS communications is collected explicitly through:

• Website Forms: Users opt-in by checking a box during the sign-up or inquiry process.
• Direct Inquiries: Customers providing their phone numbers are informed of SMS terms and explicitly consent to receive messages.

Sample Messages

Examples of SMS messages include:

"Hi [Customer], this is [Name] from Leo’s Heating & Cooling. Your service appointment for [Date/Time] is confirmed. Reply STOP to unsubscribe."
"Hello [Customer], here’s the link to schedule your HVAC service: https://leosheatingandcooling.com/contact. Reply STOP to unsubscribe."
"Hi [Customer], your maintenance appointment is scheduled for [Date/Time]. Call [Your Contact Number] with any questions. Reply STOP to unsubscribe."

Privacy Policy

Leo’s Heating & Cooling values your privacy. We ensure your personal data is:

• Used solely for SMS communications related to appointments, reminders, and customer support.
• Not shared with third parties for marketing or promotional purposes.

For more information, visit our Privacy Policy at: https://leosheatingandcooling.com/privacy-policy.

Terms of Service

For full details about our services and SMS communication terms, visit our Terms & Conditions at: https://leosheatingandcooling.com/terms-and-conditions.

Prohibited Content

We comply with all carrier regulations and do not send SMS messages related to:
❌ Gambling or gaming.
❌ Short-term loans or financial services.
❌ Adult content or other prohibited categories.

Limitation of Liability

Leo’s Heating & Cooling and its affiliates are not responsible for:

• Technical issues or service disruptions beyond our control.
• Damages resulting from the use or inability to use our SMS services.
• All services are provided “as is,” without warranties of any kind.

Changes to Terms

Leo’s Heating & Cooling reserves the right to update these Terms and Conditions at any time. Updates will be posted on our website and communicated to users where applicable. Continued use of our services constitutes acceptance of these terms. The most recent update was made on [02/25/2025].

Contact Information

If you have any questions or require support, please contact us:

📧 Contact Form
📞 Phone: 248-721-1122
🌐 Website: https://leosheatingandcooling.com

Key Links:
🔗 Privacy Policy: https://leosheatingandcooling.com/privacy-policy
🔗 Terms & Conditions: https://leosheatingandcooling.com/terms-and-conditions